Concierge Service

The Concierge is a live human available to take the calls when you can’t and make appointments for you. They are like an extra staff member that you can use just when you need them as you only pay for the time they are assisting your callers.

Watch this video to learn about if the concierge service is right for you and how Zurili works.

When you fail to answer your phone, you lose business. Your bottom line is impacted and your influence on the community is reduced. The first step to success is showing up, and in your practice the easiest way to build up clientele is to answer the phone.

Zurili has developed the “Concierge Service” which could be the most innovative and customisable of all call centres, that ensures businesses using Zurili are providing their clients with the exact phone experience they desire.

Professional Skills

Every profession is unique, with their own phrases, mannerisms and values. The Zurili Concierge Service team delivers that same uniqueness to whichever business they are working with no matter how big or small. They understand the importance of confidentiality and customer service for any business.

The concierge team currently has experience working Chiropractic, Physiotherapy, Naturopathy, Psychology and General Offices.

Real appointments booked every time

Zurili’s cloud architecture allows the Personal Concierge service to work directly with your appointment book. That means appointments are booked straight into your Zurili practice calendar. 

If you have an existing system that we sync with using our Syncrotron the appointment will sync back to your existing system instantaneously. That means NO double handling or duplicates!!

New clients and appointments have never appeared so effortlessly.

Control which calls you send to the concierge

Zurili has a unique connection to your existing appointments so it can detect who is a new client and who is an existing client. It can know who has an appointment and who doesn’t. So you have fine grade control over which calls get redirected to the concierge and which ones go to voicemail.

You can chose to only send the ‘money calls‘ to the concierge like clients who you have never seen or existing clients without a future appointment.

No other call centre can beat this.

No training required

When taking a call, Zurili Personal Concierge team members are always informed of what business they are representing and exactly how they are to communicate with the customer.

This is done through scripts in Zurili. You can personalise scripts for how you would like the phone answered, frequently asked questions and scripts around appointments. For example you might like to tell all new clients to fill in forms before they come in or to bring a history of certain results.

No memory management and no training required!

Uses the Booking Optimisation Super System – The BOSS

The concierge team use the BOSS in Zurili. That means appointments are always block-booked and at the times you want them to be.

Fully in Context

With calls from repeat clientele, the Zurili Personal Concierge team has access to the clients unified communication including all previously logged calls and past appointments.

The Zurili Personal Concierge ensures that businesses are always providing clients with a personable and understanding point of contact.

Call back with your caller ID

With Zurili’s unique system the concierge will be able to return your missed calls with your practice caller ID.

Lead Booking

The Zurili Personal Concierge Service is far more than just a call centre. The Zurili Personal Concierge can also be utilised to track down leads and secure and book all potential new clientele.

Zurili doesn’t just make the booking process easier, it can also actively generate new clientele.

Answering in Business Hours

Clients will expect you to answer the phone in business hours, if you are busy or work outside usual business hours, you are missing out.

A recent survey by Forbes magazine showed that 80% of callers who are sent to voicemail do not leave a message and when you call them back 73% of people are unlikely to answer their phone from an unknown caller.

With Zurili, businesses no longer need to worry about being available to answer calls from clients. With the Concierge Service, booking appointments has never been so simple.

Total Transparency

Zurili’s Personal Concierge Service has all calls recorded and stored for 180 daysBusiness owners can listen to entire conversations between the Personal Concierge and clientele.

Zurili implements a rating and feed back system to ensure that the right Concierge Service team member is representing the right business.

Language and Time Zone

The Zurili Concierge Service currently consists of highly trained Australian phone operators who can answer your calls from 9am until 7pm AEST or 7am until 5pm AWST (WA).

Fees

The concierge rates are a simple per minute fee. So you only pay for the concierge while they are serving your business. If you look around you will see that Zurili’s per minute rate is equal to the lowest rate for similar booking services around.

You will also need a call-enabled number to use the concierge service. This is a monthly fee and varies between countries but is very reasonable. Then you just pay per phone call which again varies per county and if it is a mobile or landline call, incoming or outgoing call. Check the fees on our pricing page.

If your country is not listed, please contact us, we are adding support for more countries all the time.

The Black Church, Dublin, Ireland